Marshall Digital Tools LLC is committed to resolving disputes and conflicts in a fair, efficient, and respectful manner. This Dispute Resolution Policy outlines the steps to be taken when disputes arise between Marshall Digital Tools LLC and its employees, customers, vendors, or other parties.
This policy applies to all disputes and conflicts that may arise in the course of Marshall Digital Tools LLC's operations, including but not limited to disputes between:
Fairness: All parties involved in a dispute will be treated fairly and impartially.
Confidentiality: Dispute resolution proceedings will be kept confidential to the extent possible, respecting the privacy of all parties involved.
Timeliness: Disputes will be addressed promptly and efficiently to minimize disruption to Marshall Digital Tools LLC's operations.
Respect: All parties will be treated with respect and courtesy throughout the dispute resolution process.
a. Parties involved in a dispute are encouraged to first attempt to resolve the issue informally, through direct communication and negotiation.
b. If the dispute involves employees, they may seek the assistance of their immediate supervisor or HR department for informal resolution.
c. If the dispute involves customers, vendors, or other external parties, they may contact their designated point of contact within Marshall Digital Tools LLC to attempt informal resolution.
a. If the dispute cannot be resolved informally, the involved parties may escalate the matter to formal resolution.
b. Formal resolution may involve mediation, arbitration, or other appropriate means of dispute resolution, as determined by Marshall Digital Tools LLC.
c. Parties involved in formal resolution proceedings may be required to provide relevant documentation and participate in meetings or hearings as necessary.
a. If parties are unable to reach a resolution through formal means, the dispute may be escalated to higher levels of management within Marshall Digital Tools LLC.
b. In cases where internal escalation does not lead to resolution, parties may seek external mediation or arbitration, as permitted by law and Marshall Digital Tools LLC policies.
All parties involved in dispute resolution proceedings are expected to comply with the decisions and agreements reached through the process.
This Dispute Resolution Policy will be periodically reviewed and may be modified as necessary to ensure its effectiveness and alignment with Marshall Digital Tools LLC's goals and values.
For questions or concerns regarding this policy, please contact us at from our Contact page.
Marshall Digital Tools LLC is committed to resolving disputes in a fair and respectful manner, consistent with its values and legal obligations. All parties are encouraged to engage in open communication and cooperation to achieve mutually satisfactory resolutions.